Is350 Responsible Gaming – Play Mindfully and Safely
Is350 believes that online entertainment should remain fun and manageable. This page provides guidance, self-control tools, and key information to help you play wisely.
Is350's Commitment to Responsible Gaming
At is350, online gaming is a form of entertainment — much like watching a movie or attending a sports event. It's designed to be enjoyable, not a source of financial or emotional stress. We take this responsibility seriously and provide a framework that helps users stay in control at all times.
The is350 platform supports a healthy approach to gaming by providing self-control tools, transparent information, and easy access to help whenever it's needed. We do not encourage excessive play and always remind users that the decision to play should be made with a clear head and sound financial standing.
Every is350 user has the right and the tools to manage their own platform usage. Our commitment isn't just words — it's reflected in the platform's features and the ongoing support we provide to all members.
Recognise the Signs of Risky Behaviour
Identifying a problem early is the most important step. Here are some warning signs to watch out for — whether in yourself or someone you care about:
- Playing longer than planned
- Borrowing money to fund gaming
- Hiding gaming activity from family
- Feeling restless or irritable when not playing
- Chasing losses with bigger bets
- Neglecting work or family responsibilities
- Using bill money or daily necessities funds to play
- Unable to stop even when you intend to
If you identify two or more of the signs above in yourself, we strongly encourage you to use the self-control tools available on the is350 platform or seek professional support.
How to Set Time and Budget Limits Wisely
Before starting a gaming session, take a moment to set two important limits: a time limit and a budget limit. This isn't a sign of weakness — it's a sign of genuine financial wisdom.
Budget Limit
- Decide on a maximum amount in MYR (RM) that you are comfortable spending in a single session or week — and treat it as an entertainment cost, not an investment.
- Only use discretionary funds after all essential needs and monthly bills have been taken care of.
- Never increase your budget limit simply to chase losses.
Time Limit
- Set a maximum duration for each session — for example, no more than one hour per day.
- Use your smartphone's timer as a reminder to stop.
- Take an active break between sessions — go for a walk, drink some water, or do something else to clear your head.
Self-Control Tools Available on is350
Is350 offers several self-control tools that can be activated through your account settings or by contacting our support team. These tools are designed to give you full control over your gaming experience:
Set a daily, weekly, or monthly deposit limit in RM. Once the limit is reached, any additional deposits will be automatically blocked until the limit window resets.
Take a break from the platform for 24 hours, 7 days, or 30 days. During this period, access to your account will be fully blocked to help you regain perspective.
If you feel that gaming is starting to negatively affect your life, you can apply for a long-term self-exclusion through is350 support.
To activate any of these self-control tools, contact the is350 support team at [email protected]. Requests will be processed promptly and without unnecessary questioning.
Minor Protection
Is350 strictly prohibits anyone under 18 from registering or using the platform. Registration requires age verification, and is350 reserves the right to request supporting documents at any time to confirm a user's eligibility.
If you are a parent or guardian, here are some steps you can take to protect your children from accessing online gambling platforms:
- Use parental control software on devices shared with children.
- Never share your account password or payment card details with anyone.
- Log out of your is350 account after each session if the device is shared.
- Have an open, non-judgmental conversation with your teenagers about the risks of gambling.
If you suspect someone under 18 is using an is350 account, please report it to our support team immediately so action can be taken.
Life Balance and Accessing Professional Help
Healthy online gaming means it occupies only a small part of your balanced life — not a central focus or an escape from real problems. is350 encourages all users to maintain a healthy balance between digital entertainment and real-life activities.
Make time for family, friends, hobbies, and physical activity. If you find that gaming is starting to replace these or causing friction in your personal relationships, that's an important signal to pause and seek support.
Professional help is available and you don't have to go through it alone. Support can be found through the following channels:
- Talian Kasih (Ministry of Women, Family and Community Development): 15999 – free and confidential counselling service.
- Malaysian Mental Health Association: Providing referrals to registered counsellors and psychologists.
- is350 Support: Our team can be reached at [email protected] to help activate self-control tools or refer you to appropriate support resources.
Remember – asking for help is a sign of strength, not weakness. is350 supports your journey towards a healthier and more balanced gaming experience. For more information, visit the FAQ us.
Need Help or Want to Know More?
The is350 support team is here to help you activate self-control measures, answer questions about responsible gaming, or simply listen to your concerns.