Is350 Privacy Policy – How We Protect Your Information
Is350 takes the privacy of every user in Malaysia seriously. This page transparently explains the types of information we collect, how it is used, and the rights you have over your personal data.
Updated: January 2026
1Information We Collect
When you register and use the is350 platform, certain categories of information are collected automatically or through the registration form. Below is a detailed description of each category:
- Account Information
- Full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and manage your account securely.
- Payment Information
- Records of deposit and withdrawal transactions in MYR (RM), payment methods used (such as e-wallets or local bank transfers), and transaction history. Full account numbers or card numbers are not stored on our servers.
- Device and Browser Information
- IP address, device type, operating system, browser version, and screen resolution. This data is used to detect suspicious access and optimise how the platform is displayed.
- Cookies and Usage Data
- Records of pages visited, session duration, games played, and login frequency. This data helps us improve the user experience and identify unusual usage patterns.
2How We Use Your Information
Is350 only uses collected information for legitimate purposes directly related to the operation of the platform. The primary purposes for which your data is used are as follows:
- Account Management: Verifying your identity, processing registration, managing login, and ensuring the security of your account.
- Transaction Processing: Verifying and recording deposits and withdrawals in RM, ensuring funds are correctly received and disbursed.
- Fraud Prevention: Identifying suspicious account activity, multiple account usage, and unauthorised access attempts.
- Legal Compliance: To meet Know Your Customer (KYC) requirements and reporting obligations as required by the relevant authorities.
- Platform Improvements: Analysing usage data to improve the platform's interface, speed, and overall usability.
- Service Communications: Sending important account-related notices, terms updates, or security alerts via email or in-platform notifications.
Is350 does not use your personal data for third-party advertising purposes or sell your information to other companies.
3Cookies and Session Tracking
The is350 platform uses cookies — small text files stored on your device — to keep core platform functions running smoothly and to enhance your experience. There are three categories of cookies in use:
- Required Session Cookies: Required to maintain your logged-in status throughout an active session. Without these cookies, you will be logged out when navigating between pages.
- Functional Cookies: Saving your preferences such as display language and chosen odds format so you don't have to reconfigure them each time you log in.
- Analytics Cookies: Collecting anonymised usage data to help us understand navigation patterns and identify areas requiring technical improvement.
You can manage or disable cookies through your web browser settings. However, disabling required cookies may affect login functionality and overall platform performance. More information on managing cookies is available in your browser's help section.
4Data Storage, Security, and Sharing
Security and Storage
All personal data stored by is350 is protected using encryption both at rest and in transit. Account passwords are never stored in plain text — they are stored as irreversible hashes. The platform's servers use industry-standard security protocols to prevent unauthorised access.
Data is retained for as long as your account remains active. Once an account is closed, personal data will be kept for the minimum period required by law before being securely deleted.
Third-Party Sharing
Is350 does not sell or rent users' personal data to any third party for commercial purposes. Information may be shared only in the following circumstances: (a) with approved payment providers to process transactions; (b) with game providers operating within the platform for technical purposes; (c) with legal authorities when required by applicable law. In all such cases, data sharing is governed by strict confidentiality agreements.
5User Rights Over Personal Data
As an is350 user, you have the following rights regarding your personal data, in accordance with applicable data protection laws:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data through your account settings or by contacting support.
You may request deletion of your data, subject to any applicable legal retention requirements.
To exercise any of these rights, contact the is350 support team at [email protected] with a detailed description of your request. We will process all requests within 14 business days. For further privacy-related enquiries, you may also refer to the FAQ us.
6Policy Changes and How to Contact Us
Changes to This Privacy Policy
Is350 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform improvements. Users will be notified of any significant changes via an in-platform notice or registered email at least 7 days before they take effect.
The date of the most recent update is shown at the top of this page. We encourage you to check this page periodically. Continued use of the platform after an updated policy takes effect will be considered acceptance of those changes.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how is350 handles your personal data, please contact us at [email protected]. Use the subject line "Privacy Enquiry" so your message can be promptly directed to the relevant team. We are committed to responding to all privacy enquiries within a reasonable timeframe.
Still Have Questions About Your Privacy?
The is350 team is ready to assist with any questions regarding our privacy policy, data management, or your user rights.